Privacy Policy

This privacy policy explains how Crewe Pharmacy (Crewe Pharmacy & Travel Vaccination Centre) collects, uses, stores and protects your personal information. We are committed to handling your data lawfully, fairly and transparently in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Crewe Pharmacy is operated by Slick Healthcare Limited, a company registered in England and Wales (Companies House number 16389272). For the purposes of data protection law, Slick Healthcare Limited is the data controller responsible for your personal information.

Pharmacy: Crewe Pharmacy & Travel Vaccination Centre
Address: 139-141 Nantwich Road, Crewe, Cheshire, CW2 6DF
Phone: 01270 215837
Email: admin@crewepharmacy.co.uk
GPhC registered premises number: 1029608
Superintendent pharmacist: Muhammad Usman Shafique (GPhC 2067844)

If you have any questions about this policy or about how we use your data, please contact us using the details above.

The information we collect

Depending on the service you use, we may collect the following categories of personal data:

Your name, date of birth and NHS number
Your home address, telephone number and email address
Details of your GP and other healthcare professionals involved in your care
Information about your medicines, allergies and medical history
Records of the NHS and private services we provide to you, including Pharmacy First consultations, prescriptions dispensed, contraception services, blood pressure checks, travel vaccinations, ear wax microsuction, weight management support and vitamin B12 injections
Payment information where you pay for a private service
Information you provide when you contact us or complete a consultation form

Health information is treated as a “special category” of data and is given a higher level of protection.

How we use your information and our lawful basis

We process your personal data so that we can provide safe and effective pharmacy care. The lawful bases we rely on under UK GDPR are:

Provision of healthcare — to dispense your prescriptions, deliver NHS services and provide private services. For health data we rely on Article 9(2)(h), the provision of health and social care.
Legal obligation — to meet our duties as a registered pharmacy, including record-keeping, controlled drugs requirements and reporting obligations.
Contract — where you purchase a private service from us.
Consent — for certain activities, such as sending you optional reminders. You can withdraw consent at any time.
Legitimate interests — for the day-to-day administration of the pharmacy, provided this does not override your rights.

We only share your information where it is necessary and lawful. This may include:

The NHS and NHS Business Services Authority, for the management and reimbursement of NHS services
Your GP practice and other healthcare professionals involved in your care
NHS commissioners and regulators, including the General Pharmaceutical Council (GPhC), where required
Suppliers and IT providers who process data on our behalf under strict contractual safeguards

We do not sell your personal data and we do not share it for marketing purposes without your consent.

How long we keep your information

We keep your records for as long as required by NHS and professional guidance. In most cases pharmacy records are retained for a minimum of eight years after the last entry, and longer for children and certain treatments. Records are then securely destroyed.

Keeping your information secure

We hold your information securely using a combination of technical and organisational measures, including restricted access, secure systems and staff confidentiality training. All members of the pharmacy team operate under a strict duty of confidentiality.

Your rights

Under data protection law you have the right to:

Be informed about how your data is used
Access the personal data we hold about you
Request correction of inaccurate or incomplete information
Request erasure of your data in certain circumstances
Restrict or object to the processing of your data
Data portability in certain circumstances
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at admin@crewepharmacy.co.uk. We will respond within one month.

Complaints

If you are unhappy with how we have handled your personal data, please contact us first so that we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113

Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this website, with the date it was last updated shown above.